Glutone will accept returns or initiate refunds on the purchase of the product only if:

If the products delivered are damaged in transit or an incorrect product is delivered. To initiate a return, please notify us within 48 hours of product receipt by sending an email with photos of the damaged/incorrect product to support@glutone.in or contact us at our Toll-Free Number: 18002746265.

Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Glutone will proceed to inspect the same and validate the claim.

Once the return request is approved, a refund or replacement will be issued. The product will be couriered back to the buyer in case it is found ineligible for the return.

If you have already made an online payment, we will refund the amount back to the original source (debit/credit card, bank, wallet, etc) within 7 business days of receiving the request from you.

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team at support@glutone.in

In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders Once Shipped Cannot Be Cancelled.